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Payment Rejected by Verotel? Read Here [message #8] Sun, 23 October 2022 10:06
Horemheb is currently offline  Horemheb
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Registered: October 2022
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If you attempted to purchase one of the games and your payment was rejected by Verotel, it is likely due to one of four reasons:

1. Your card issuer blocked the transaction
This is by far the most common reason. Sometimes card issuers block transactions they erroneously deem unusual or suspicious. This can almost always be resolved by contacting your card issuer. (Do not be embarrassed about doing this; your bank will not know what you were attempting to purchase. All they know is merely our company's legal name and the purchase ammount.)

2. Unsupported card type
Verotel accepts Visa and MasterCard. American Express, Discover and UnionPay cards are not supported.

3. Prepaid gift card
Most prepaid gift cards sold in the U.S. (such as a Vanilla Visa) can be used to purchase the game. However sometimes a particular card just will not work for no apparent reason. If this occurs please contact us as we can charge the card using an alternative method.

4. Using an @protonmail.com e-mail address
Verotel will automatically reject any purchase attempt that lists an @protonmail.com e-mail address due to associations of fraud and cyber crime with this e-mail provider.
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